Mission Control FAQs

[nathan_love]

Table of Contents:

• What is Mission Control?
• How do I access Mission Control?
• How do I submit a support case?
• How do I track the status of my support case?
• Who is on my support team?
• Where do I find the latest notifications?
• Where can I take some initial steps to learn about Alteryx's products?
• How can I upskill my analytics knowledge?

What is Mission Control?

Mission Control delivers a unique omnichannel customer experience allowing users to self-serve to find solutions, manage licenses, create and manage support cases, perform assessments, and more.

How do I access Mission Control?

There are several ways to access Mission Control: 

1. Easily access Mission Control by bookmarking the link my.alteryx.com 
2. Go to alteryx.com in the upper right section of the homepage click “Support” 

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3. In Alteryx Community navigate to Support and click “Submit a Case” or “View Your Cases” buttons

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4. On the Help Documentation page click “My Alteryx”

  

How do I submit a support case?

1. Sign into Mission Control via SSO at my.alteryx.com  On the Dashboard click on “Submit a New Case” button that opens a Create Case Widget with simple steps to create a support case

2. Create Case Widget (4 steps): 
   1. Describe Issue
   2. Review Solutions
   3. Additional Details
   4. Submit Case

How do I track the status of my support case?

Navigate to the Case Management page to track the status of your support cases

Select a support case to see details of the case and interact with the support team:

Who is on my support team?

You can access the Account Team either from the Dashboard or click the link in the left navigation:

Where do I find the latest notifications?

Notifications regarding your cases can be found in the following places: 1-Bell Notification, 2-Left Navigation, and 3-Main Dashboard

Where can I take some initial steps to learn about Alteryx's products?

Navigate to the Launch Pad in the left navigation menu to see a set of onboarding tasks for Designer, Server, and the Intelligence Suite: 

How can I upskill my analytics knowledge?

The Analytics Skills Assessment is designed to analyze your level of data and analytics knowledge. The results will uncover gaps and delivered a prescribed path to upskill your knowledge level.